MyWay+ has continued to cause issues for the ACT Government. Photo: Michelle Kroll.
UPDATE 5:30 pm – Transport Canberra has assured the community that a “data transmission issue” that stopped the new ‘construction’ bus timetable from being viewed in the MyWay+ app has been fixed.
A statement outlined the information was now available in both the app and the Transport Canberra Journey Planner.
“Transport Canberra can also confirm that data is now available to all third-party journey planners. We are aware that a number of these have now implemented this data, including both Google and NextThere,” they said.
“Transport Canberra thanks the community for their patience while we worked to rectify the data transmission issue. We apologise for any inconvenience this may have caused for passengers on the first day of the updated bus network.”
Politicians and patrons alike expressed their frustration about the issue throughout the day.
It’s not the first glitch to impact the embattled MyWay+ system, which has been riddled with problems since its launch in late 2024.
Chief Minister Andrew Barr, and eventually Transport Minister Chris Steel, both apologised about the system’s failures late last year after a censure motion was passed by the Legislative Assembly.
Shadow Transport Minister Mark Parton said it wasn’t a surprise that issues were continuing.
“When it comes to anything in the transport space, the default [response from people] is: it ain’t gonna work,” he said.
“It’s a great disappointment to Canberrans, but it’s one of the reasons that this government … [is failing] because time and time again we end up with scenarios that make people say: ‘you know what, it’s just easier to get in the car’.”
Patrons were unable to access the updated bus timetable via MyWay+ or the journey planner due to a data transmission issue. Photo: Michelle Kroll.
Monday, 2 February, 10:30 am – Canberrans and politicians have expressed their disbelief that the MyWay+ app and journey planner were unable to show the new construction bus network timetable for the first school drop-off of 2026.
Transport Canberra was aware of the issue at 6 pm on Sunday (1 February) and issued an official statement this morning (2 February).
“The updated bus network is currently not available through the MyWay+ app or Journey Planner on the Transport Canberra due to a data transmission issue,” it said.
“This issue is also impacting service information on third-party journey planners such as Google and Apple maps.
“Transport Canberra is working with technology partners to urgently rectify this issue and apologises for any inconvenience.”
Patrons were directed to the bus timetables available on the Transport Canberra website, printed at bus stops, or by calling 13 17 10 for help.
ACT Greens transport spokesperson Andrew Braddock wasn’t impressed.
“This morning, Canberrans were disappointed but not surprised to find the MyWay+ app had not been updated for the new public transport timetables,” he said.
He claimed it was because there had been “inadequate” community testing and an “overreliance on the competency” of system contractor NEC.
“We’ve had over a year of the botched rollout of MyWay+ and the ACT Government is still making significant mistakes,” Mr Braddock said.
“They knew this change was coming two months ago.
“It’s not good enough, and Canberrans deserve better.”
Patrons took to social media to vent their anger.
“You’ve had how long to get this right?” one asked.
“If the service isn’t ready to be rolled out, can we confirm that nobody will be charged for participating in your open-beta testing?” wrote another.
Further updates will be communicated via Transport Canberra’s social media channels.
More to come.
