8 May 2026

Chatbots - revolutionising the digital age one piece of plausible garbage at a time

| By Zoe Cartwright
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Phone showing ChatCPT

Sick of trawling through AI slop? Read a book. Photo: Sanket Mishra.

Pialligo in the ACT and Wollongong suburb Woonona are among Australia’s top-10 hidden gems for travellers according to “research” detailed in a recent PR release.

The release claims a car insurance company “analysed hundreds of regional towns and coastal locations using a hidden-gem scoring system to reveal the Australian spots still flying under the radar”.

Apparently the areas were ranked based on the number of YouTube videos, Instagram posts, and TikToks the suburb has on social media.

I’m not an IT expert, but I suspect AI slop.

It’s everywhere, and I would like to burn it all to the ground.

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I’ve been re-reading Lord of The Rings because I am a cool person with cool hobbies, and AI content is giving Grima Wormtongue.

The tone is instantly recognisable – cheerful, sympathetic and plausible.

But the second you take a closer look, it begins to break down. Repetitive style. Short, easily digestible sentences. Buzzwords.

See, I did that all by myself without using 10 gajillion litres of water.

The grammar obsessed among us grind our teeth at the onslaught of passive voice and other technical errors.

Those who care at all about truth and accuracy are likely to be infuriated when they scratch the surface of the information being presented to them.

For example, a quick Instagram search of #woonona returned more than 42,000 results, compared to the 2000 touted in the press release.

I’m not sure what that would do to its spot on the definitely very real “hidden-gem scoring system”, but I do know what it does to my blood pressure.

AI is a tool, absolutely. More worryingly, though, the people who use it most seem to forget the purpose of the tool over and over again.

Large language models like ChatGPT are designed to mimic human conversation.

Their criteria for success is not whether they provide accurate information; it’s whether they provide accurate-sounding information.

If you use them to collect and analyse data, you then need to independently check that data and their results yourself, which seems like a fantastic way of doing the same job twice.

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There are AI models that can be used to do incredible things – one out of Wollongong is helping scientists to better understand the Antarctic environment right now.

Those aren’t the models being used by PR companies, or real estate agents, or social media influencers to churn out content though, and even if they were, a tool is only as good as the human wielding it.

If you’re not capable of independently doing the task you’re asking AI to do, and if you don’t have a detailed understanding of how the AI model you’re using operates, you shouldn’t be using it.

That is, if you give a crap about meaning or accuracy.

If you just want to spew more content into the never-ending void that is social media, go nuts I guess.

I’ll be curled up on the sofa, watching the extended versions of LOTR, praying no-one assigns a hidden gem score to my backyard.

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Zaphod Beetlebrox11:13 pm 22 Feb 26

I thought AI deserves the right of reply. Its words and not mine.

The Frustration is Completely Valid
Zoe is absolutely spot on about the massive wave of lazy, computer-generated junk currently flooding our feeds. We have all rolled our eyes at those weirdly cheerful, repetitive articles that just feel a bit fake. When a PR company can not even get the right number of Instagram tags for a place like Woonona, it is clear that something in the system is broken.

It Is Just a Giant Guessing Game
To really understand what is going wrong here, it helps to know what these chatbots actually are. They are not search engines, and they do not actually “know” facts. Instead, they are basically just a super-powered version of the predictive text on your mobile phone.

When you ask a chatbot a question, it just guesses which word should come next to make a sentence sound human and believable. It prioritises sounding right over being right. That is exactly why it can sound so confident while spitting out completely made-up numbers. It is not lying on purpose; it just does not know the difference between a real fact and a good guess.

The Real Problem is Lazy Humans
Blaming the computer completely misses the real issue. The tool itself is not the enemy, but the people misusing it definitely are.

Using AI to smash out a quick, messy first draft or to brainstorm ideas can actually save you a massive amount of time. The disaster happens when lazy marketers, real estate agents, and PR companies copy and paste that rough draft straight to the internet without bothering to fact-check it. Fixing up a computer’s first go is still way faster than writing a whole report from scratch, provided you actually do the work of checking it.

Not All Tech is the Same
It is also incredibly important to remember that not all AI is the same. Throwing all computer programs into the same basket is a mistake.

The text-guessing chatbots used to write dodgy press releases are entirely different from the complex, mathematical programs that scientists use to study the environment in places like Antarctica. We can easily call out the lazy PR companies without dismissing the amazing technology that is actually helping researchers do vital work.

Brigadier General Von Vanker Man7:27 am 23 Feb 26

Noice!

Brigadier General Von Vanker Man7:53 am 23 Feb 26

Sorry that was human generated, I meant niece. Human generated again.

Scott Nofriends9:52 am 23 Feb 26

You’re just sucking up to AI. I like your style.

Scott Nofriends1:18 pm 22 Feb 26

Very brave to criticise AI. Wait until you see how many times Spellcheck taunts you now.

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