ACT Health wants Canberrans to remember that their GPs or pharmacies could be a better first point of call for healthcare. Photo: File.
Preventing unnecessary visits to the emergency department or urgent care services is the aim of a new government health literacy campaign that’s highlighting the varied roles GPs and pharmacists play in helping Canberrans access healthcare.
The campaign highlights that GPs and local community pharmacists are often the most appropriate first point of contact (when it’s not an emergency) for issues such as managing a chronic condition, getting a vaccination, or seeking advice and treatment for an illness.
ACT Chief GP and Primary Care Advisor Dr Melanie Dorrington said the campaign aims to empower the community to make informed choices about their health.
“Understanding healthcare service options is key to receiving timely and effective treatment,” she said.
“Through this campaign, we’re making sure Canberrans know where to go for trusted, timely care, so they can feel confident in their choices and avoid unnecessary visits to emergency and urgent care services.”
When it comes to GPs, Dr Dorrington said they’re specialised in delivering preventative care, chronic disease management and everyday health needs.
“But here’s what we really want for everyone: your own trusted, regular GP who knows you and your health story. New international research confirms, specifically in Australia, what we already know – the stronger your relationship with your GP, the better your care becomes,” she said.
“When you stick with the same GP over time, they understand your unique health needs and can support you more effectively. Your GP relationship isn’t just convenient healthcare – it’s one of the smartest investments you can make in your long-term health and wellbeing.
“Think of it as investing in yourself, because that’s exactly what it is.”
Given the ACT’s low bulk-billing rates, trips to the doctor may not be the most accessible option for some people.
Community pharmacists can also help with several healthcare concerns.
“Community pharmacists can help with advice on medications and a range of health services including vaccinations, wound care, and the assessment and treatment of uncomplicated urinary tract infections,” ACT Pharmacy Guild branch president Simon Blacker said.
“Canberra pharmacists, working alongside other health professionals in the region, want to be able to provide more healthcare services with a full scope of practice. This will deliver improved health outcomes for patients and take the pressure off the health system.”
Canberra’s GPs can help with:
- New or ongoing health concerns – from asthma and arthritis to mental health and diabetes
- Preventative care – including diabetes risk and cardiovascular health checks, vaccinations, and cancer screenings
- Continuity of care – building a relationship with a regular GP helps ensure more personalised and effective treatment
- Telehealth and urgent appointments – supporting accessible care, or when you’re unwell
- Mental health support – with longer appointments and tailored care plans
Community pharmacists can help with:
- Vaccinations – including flu, COVID-19, shingles, and travel vaccines
- UTI treatment and re-supply of the contraceptive pill
- Wound care and medication reviews
- Absence from work certificates – for minor illnesses or caring responsibilities
- Support services – such as help with using your injectable medications, smoking cessation, and weight management
Many local community pharmacies also open extended hours, including evenings and weekends.
Visit Canberra Health Services to learn more about healthcare options available in the ACT or use the health literacy tool.
