Patrons were unable to access the updated bus timetable via MyWay+ or the journey planner due to a data transmission issue. Photo: Michelle Kroll.
Canberrans and politicians have expressed their disbelief that the MyWay+ app and journey planner were unable to show the new construction bus network timetable for the first school drop-off of 2026.
Transport Canberra was aware of the issue at 6 pm on Sunday (1 February) and issued an official statement this morning (2 February).
“The updated bus network is currently not available through the MyWay+ app or Journey Planner on the Transport Canberra due to a data transmission issue,” it said.
“This issue is also impacting service information on third-party journey planners such as Google and Apple maps.
“Transport Canberra is working with technology partners to urgently rectify this issue and apologises for any inconvenience.”
Patrons were directed to the bus timetables available on the Transport Canberra website, printed at bus stops, or by calling 13 17 10 for help.
ACT Greens transport spokesperson Andrew Braddock wasn’t impressed.
“This morning, Canberrans were disappointed but not surprised to find the MyWay+ app had not been updated for the new public transport timetables,” he said.
He claimed it was because there had been “inadequate” community testing and an “overreliance on the competency” of system contractor NEC.
“We’ve had over a year of the botched rollout of MyWay+ and the ACT Government is still making significant mistakes,” Mr Braddock said.
“They knew this change was coming two months ago.
“It’s not good enough, and Canberrans deserve better.”
Patrons took to social media to vent their anger.
“You’ve had how long to get this right?” one asked.
“If the service isn’t ready to be rolled out, can we confirm that nobody will be charged for participating in your open-beta testing?” wrote another.
Further updates will be communicated via Transport Canberra’s social media channels.
More to come.
