Centrelink conducts experiments on Tuggeranong Clientele

its a Usability lab – so Centrelink (DHS) can test websites with end-users – it has a one-way glass mirror so APS staff can observe (and possibly toss off) while watching them. I have been there as an ‘observer’ and also as an ‘end-user’ (I was asked to come in to review a Child Support form in a focus group)

bd84 said :

TP 3000 said :

The Centrelink Tuggeranong is different as the colours inside set out like the 2 Houses of Parliament. With 1 side being all red & the other being all green. It does also have a coffee shop in it, which I think is useless as most people are broke by the time they are lodging their dole forms.

But it is better then Centrelink Gungahlin which has lots of tables, etc & 2 staff members.

Yeah, I think it would be more successful if they installed a bar and some pokies instead of the coffee shop. One stop shop..

Lest we forget that a lot of gainfully employed folks use centrelink services for processing childcare benefits etc…

One point to add is when I pointed out the colour scheme to the workers there, they didn’t realize that.

TP 3000 said :

The Centrelink Tuggeranong is different as the colours inside set out like the 2 Houses of Parliament. With 1 side being all red & the other being all green. It does also have a coffee shop in it, which I think is useless as most people are broke by the time they are lodging their dole forms.

But it is better then Centrelink Gungahlin which has lots of tables, etc & 2 staff members.

Yeah, I think it would be more successful if they installed a bar and some pokies instead of the coffee shop. One stop shop..

The Centrelink Tuggeranong is different as the colours inside set out like the 2 Houses of Parliament. With 1 side being all red & the other being all green. It does also have a coffee shop in it, which I think is useless as most people are broke by the time they are lodging their dole forms.

But it is better then Centrelink Gungahlin which has lots of tables, etc & 2 staff members.

Responding to a great conspiracy theory with a truckload of FACTS? That’s just wrong.

The Tuggeranong Governmnet Shopfront seems to be using the same Customer Service model. It’s a nice change.

Although I’m really enjoying the ideas thrown around by this discussion, I can tell you, as someone who has been in that door that there is only 6 desks and a small kitchenette out the back.

The Centrelink shopfront next door is known as a “concept office” – go in there if you like (you paid for it), it’s the very model of customer service.

As soon as you walk in the door someone will approach you and if it is something simple (e.g. change of address) they will perform that straight away on their handheld terminals, or if your business is a little more complicated, they’ll ask you to take a seat until you are called – you can even have a coffee while you wait. There are also internet terminals for online banking or writing up your resume.

The concept lab which has stirred all this discussion is just a place for the project teams to work from when new technologies are being trialled.

Shouldn’t that sign read: “Centrelink Contraception Lab”?

I have often thought that Centrelink could save money in the long run if then offered 20% extra in your fortnightly payment if you take compulsory contraception.

Someone would start whinging about ethics though.

AngryHenry said :

Testing facility for Zombie vaccine.

well, that is a FAIL.