15 May 2025

Missing ballot papers put a dent in AEC's otherwise smooth election

| Chris Johnson
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Nationwide, the AEC ran a smooth federal election, except for one NSW booth where a worker took ballots home. Photo: Michelle Kroll.

When it’s all said and done, the Australian Electoral Commission ran a well-managed and thorough federal election – with one glaring exception.

On election night (3 May), almost 2000 ballots went missing from a Sydney polling booth and ended up in an employee’s home, with the worker in question not showing much concern about it when the security breach was exposed.

With more than 18 million Australians registered to vote (98.2 per cent of eligible voters), the AEC’s job has been gargantuan and 1700-plus missing ballots from one booth is perhaps a small hiccup in an otherwise smooth operation.

Except it’s not that small an error to have taken place at all.

The polling booth was Hurtsville in the electorate of Barton and that is where a temporary AEC worker picked up a secure container containing the ballots and took it home.

Other AEC officials only noticed the missing container days later when a routine recount of the votes began.

The incident was leaked and now the media is all over it.

READ ALSO AEC enters next stage of vote counting

In a statement, the AEC expressed its distress over the matter but assured the nation that the breach did not impact the vote.

“On polling night, all votes were counted in the Hurstville polling place (Division of Barton) in the presence of candidate-appointed scrutineers with all results reported onto the AEC’s tally room in real time,” it said.

“As per normal practice in all 7000 polling places, the ballot papers were securely packaged in the presence of scrutineers with an AEC transport officer collecting seven ballot paper transport containers (five Senate and two House of Representatives) from the officer in charge of the polling place for delivery to a materials return hub and then on to our Out-posted Centre (counting centre) to await further processing.

“In the days following polling night, the AEC undertakes fresh scrutiny (the mandatory second count of all House of Representatives ballot papers), which begins on the Tuesday.

“When AEC staff got to the point of conducting fresh scrutiny for the Hurstville polling place, they were initially unable to proceed.”

The AEC’s tracking processes for ballot paper transport containers identified that one of the two House of Representatives containers for the Hurstville polling place was not returned to the central counting centre as it should have been.

The other six transport containers for the polling place were accounted for.

“The AEC exhausted numerous avenues of inquiry, ascertaining that the authorised transport officer inadvertently maintained possession of the single missing container,” the AEC said.

“It was recovered from the transport officer fully intact, with all uniquely coded security seals unbroken, and without any damage.

“All ballot papers were still in the recovered ballot paper transport container and were promptly returned to the counting centre, where they have undergone fresh scrutiny.

“The fresh scrutiny count matched the initial count and the election in the Division of Barton was unaffected by this incident.”

READ ALSO Department responsibilities tweaked in Albanese’s new ministry

But in a telling few lines from the explanatory statement, it doesn’t appear that the AEC worker who took the ballots home was overly concerned about what had happened or the need to return the container intact.

“While respecting the privacy of the individual concerned, the AEC did experience a number of challenges in communicating with this person as we explored all possible avenues of inquiry,” the statement said.

“We are of the view, with evidence available to us at this time, that the transport officer inadvertently overlooked the return of the transport container and was indifferent to the implications and our serious concerns.

“This does not appear to be a deliberate act.”

Yet the mea culpa from the Commission outlines the seriousness of what went down.

“This shouldn’t have occurred, and the AEC is deeply concerned that on this single occasion our process did not prevent the issue on polling night when ballot papers were initially returned,” it said.

“However, the further layers of ballot paper tracking processes in place for many elections did ultimately identify the issue and help rectify the situation.

“Nonetheless, work is already underway to further investigate this incident to understand what, if any, elements of the return of materials process need to be changed for future elections.”

Australia’s elections are manual and require the authorised transport of ballot papers by AEC staff.

This includes the use of 90,000 ballot paper transport containers and about 100,000 staff employed on election day for around 7,000 different voting venues.

Select AEC staff are required and authorised to take possession of, and transport, ballot papers – all of which are tracked.

There are documented processes, training and planning.

“In the single instance outlined above, out of thousands all around Australia, the return of these materials didn’t occur in accordance with these processes,” the AEC said.

“The AEC’s manual processes inherently rely on people and occasionally people make mistakes or don’t exercise the best judgment, particularly when under pressure.”

The outcome of the investigation into this breach will, hopefully, be made public.

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J a c k d a w6:05 pm 15 May 25

Please read the guidelines on how to write constructive, thoughtful and positive comments.
You will appear smarter . . .
If your comments posted demonstrate that you can read and can inwardly digest the suggestions in those guidelines.

Ad hominem content does not impress.

J a c k d a w5:12 pm 15 May 25

What nonsense !!
On two counts.

First, a beat-up on the fact that the AEC’s tracking accountability system works – the security box was known to be missing.
And then AEC tracked it down to an obvious human solution – a mislaid muddle.

Second, we rush for the Solutioneers – folk who imagine that there must be a better way, without analysing the issue truly at stake.

Technology for faster Counting, perhaps. But a ‘lost’ box is a phantom problem – it was never the failure for which AEC was criticised.

When federal Pollies speed-up manual counting of Divisions in the chambers, then perhaps we can invest in speed-counting of our wonderful Preferential votes.

Anyone notice the 91 candidates of the first past the post ballot in Carleton, Ottawa which led the way for their Dutton to lose his seat. Not to mention the NDP leader who did a Green Bandt, as well.

Perhaps it’s time to go digital at election time. Voting could be online for those who consent and be managed through my.gov.au and myid.gov.au.
Throw in the Facial Verification Service for strong identification.

Nobody could vote twice, electronic results would take minutes, no human error, far fewer missing ballots. You know it makes sense.

Drivel.

You’re attempting to solve a problem that doesn’t exist as a serious concern and as always for base reasons. Making it harder for people to vote tends to affect poorer people more and they tend to vote less for parties you support.

A few minor issues do not justify moving our elections online. The fact that these issues have been uncovered and addressed shows the system as it is works.

And the solution you’re proposing to this none problem is massively complex, expensive and open to security issues.

Seano that’s a great post. In the space of 60 seconds you’ve designed and costed the solution, addressed the cyber security issues and even assessed the user experience. An hour driving to the polling booth and queueing is so much easier than three minutes effort in your lounge room.

Great stuff. Btw have you heard of myid.gov.au ?

Oh btw Seano are you familiar with the word “consent” ?

A even more nonsensical reply seems to be the standard Penfold response to having his nonsense called out. Moving Australia elections online can be ignored as a non-solution.

“Oh btw Seano are you familiar with the word “consent” ?”

I don’t know what the basis behind this comment is beyond the usual trolling that this person is increasingly engaging in, but I would suggest that even behind semi-anonymous accounts that this sort of comment is potentially libellous.

Well there’s some grandiose ignoramus going on there Seano. Consent is relevant because it means voters would choose to use online voting, it’s optional.

If you’d read and understood the term you would have avoided the embarrassment of declaring that “Making it harder for people to vote tends to affect poorer people more and they tend to vote less for parties you support.”

And thanks for the laughable legal reference, it demonstrates a limited understanding of the law.

I have perfectly fine understanding of the law champ, if you want to imply things have the guts say them out right and do it under your full name. I bet you don’t.

As for your fantasy about online voting, making it “optional” only ads to the idiocy of the whole contention. The IT frame work required for whole country to be able to optionally vote online would be massively expensive.

Your proposed solution is doubly pointless in that it doesn’t solve a problem that needs solving and is “optional”, it would be hugely expensive and open up millions of Australians to unnecessary security risk.

There’s certainly an ignoramus in this conversation, it’s one without even the barest understanding of the IT challenges involved in taking elections online.

PS. Making voting online “optional” means it solves none of the problems you claim it will fix but it will create a stack of new ones.

But you keep applying that big brain to the issues of the day Penfold.

Genius stuff lol.

Presumably by the non-response Seano my.gov.au is a foreign concept. For those of us who pay tax it’s very well known and useful.

Totally agree. 99.9% of people would be online and we do everything online these days. The software would be no more complicated than any online survey. Security would be no worse than Postal Votes, even more secure.

Quite right Elf. Estonia has successfully used electronic voting for 25 years. They have a national ID document underpinning it but we could use the digital identity that myid.gov.au provides.

Seano is concerned about the IT framework. Most of us call it the internet. As for security well here’s some big terms – encryption and two-factor authentication. There’s a thing called Google one can look them up in. Another internet thingy.

Thanks for the pseudonym comment too, the irony once again going straight through to the keeper.

Please explain how my.gov.au is the same as an online voting system. Now explain how an apple is an orange.

I get you two have to be back at your villages soon but here’s an example of what can go wrong in what is essentially a far simpler process as far as legislative requirements are concerned as well as far simpler security wise.
https://www.abc.net.au/news/2016-11-25/ibm-to-pay-over-$30m-in-compensation-for-census-fail/8057240

Oh and as I keep pointing out to the terminally dim, making it “optional” means it doesn’t solve any problems it just creates new ones at great expense.

Here’s a very simply explainer for terminally dim people on why electronic voting is a bad idea.
https://www.youtube.com/watch?v=LkH2r-sNjQs

Saying “Most of us call it the internet” is dumb even by your standards. I’d suggest you look up the legislation around elections and stop posting smug comments that make you look silly.

BTW if you watch the video (you don’t read articles you comment on so I’d be surprised) he talks about Estonia where an independent review found security holes, system architecture that was already 10 years old and a system open to cyber attack.

Genius stuff Penfold as always…lol

Thanks for the offer Seano, I’d be delighted to explain given you’re unfamiliar with my.gov.au. I’ll go slowly as there’s a few big terms ahead.

My.gov.au provides a range of digital services to Australians. Welfare benefits, for example, taxation lodgement, student services. It means you don’t have to go to a Services Australia service centre to, say, apply for the dole. Sounds interesting you say, tell me more.

Well it gets better. To access these services on the interweb thingy, you need a digital ID. Here’s where – sorry, hope you‘re keeping up – myid.gov.au comes in. It can provide you a digital identity. A digital what, you say. It’s a unique identity that confirms your identity online, much like the old 100 point ID check. There’s three different levels. You’ll ideally need a passport or drivers’ licence to get going. I won’t mention DVS or FVS, that would be just too much.

So once you’ve got your digital ID you can access my.gov.au. And if the government developed an Election Voting tool, you could safely and securely vote from your living room, or your village, much like those klever Estonians.

You asked for an explanation and there it is. Not an apple or orange in sight. Though you could use an apple to access the interweby, but that’s another discussion.

Capital Retro2:56 pm 15 May 25

Congratulations, Penfold.

When Seano calls you “champ” it signals that you are “getting on his goat”.

The next stage of his annoyance is when he replies “all of the above isn’t true” (or similar).

The final stage is when he activates his help bot and the pile-on begins.

CR normally a “game over, thanks for playing” declaration would be imminent.

But if you’re right and he’s activating a help bot, it might take him some time to look up some of those complex terms, like interweby.

“Thanks for the offer Seano, I’d be delighted to explain given you’re unfamiliar with my.gov.au. I’ll go slowly as there’s a few big terms ahead.”…I stopped reading at this point, it’s beyond gibbering idiocy to pretend that my.gov.au can be simply extended to include online elections and it’s not worth my time to discuss the issue without an even basic understanding of IT.

Your “optional” solution solves no problems and would be expensive and have significant risks.

None of that is true Capital. When Dutton coming to save us btw? You did after all promise.

10 year old security holes Seano ? 2016 censuses ? Wow, good thing technology has progressed in those 10 years, wish we could say the same for your commentary. Here’s a few more terms to help set your advanced cyber security concerns. IRAP assessments, penetration tests, vulnerability analysis, the ISM, PSPF, cloud certification. You have heard of the cloud, yes ?

In fact here in Canberra we have one of the more advanced data centre operators around – Canberra Data Centres. You might have heard of them because they sponsor those lovely green ACTION buses that break down all the time.

CR – you should change your name to Nostradames.

You picked the “none of that is true” line early, though yawning predictability is Seano’s one strength.

@Penfold
That’s quite the comprehensive explanation of myID and it’s potential for online voting.

Can you answer me a couple of questions, please?

1. How do you guarantee anonymity of my vote won’t be compromised?
Voting is currently totally anonymous … so much so, that during counting, if there is any indication as to the voter’s identity on the ballot paper, that paper is marked as informal and not counted. Given I have to login to myID, to access the online voting service, there is an inextricable link to my ID and my vote somewhere in the system … even if it’s ‘only’ a secure audit trail – someone has to be able to access it.

2. How do you guarantee the integrity of the vote?
Given the, sadly, increasing reports of corporate and government systems being hacked, how can we, the mugs voting, be guaranteed that our online votes haven’t been altered by a malicious third party actor – Russia, North Korea, China or possibly a ‘supposed ally’, may all be interested in the outcome of our election?

One of the cornerstones of any democracy, is the trust the people have in the outcomeof it in action – i.e. an election. We’ve already seen, most recently on 6-Jan-2021, the issue that arises, when the validity of a vote is called into question, and public trust in the outcome is eroded.

Philosophically, I have no problem with electonic voting, be it in person or online, but the delivery of the end result must be beyond doubt – otherwise 6-Jan occurrences will, arguably, become the norm.

PS Now, real time verification of ‘crossing off the electoral rolls’ – as happened in ACT election and at pre-polling stations for the recent Federal election (I assume used at all – it was at MOAD), I’m down with that; and it would certainly assist in addressing the multiple voting concern. Bad luck for the real voter, if they turn up after the fraudster – but then we have the issue of voters producing ID, which is currently a bridge too far, as it doesn’t have bi-partisan support.

Capital Retro5:01 pm 15 May 25

I said he was coming to save you, not us.

I don’t need saving.

Capital Retro5:04 pm 15 May 25

“I stopped reading at this point”……

Was it time for Play Skool?

How can you not see how easy and secure it would to be have electronic voting. You’re using the internet to post replies so I’m sure you’re aware of the capabilities. Banking Superannuation, private messaging, Sports betting, wallets, email, maps, streaming, reporting of crimes the list goes on. They’re all things that are done routinely by nearly everyone and all need a level of security that people are comfortable with using online. For those who want, maybe like yourself or those who let Technology past them by could still get a postal vote. They could apply online or maybe at the Post Office and they would not be disadvantaged. Presumably your elderly and hate change but change is inevitable. Think back 30 or 40 years and all the changes you’ve witnessed and adapted to. In those days to engage in a debate like this would have been with a letter and stamp to the local newspaper (also available online these days), nowadays you can reply almost immediately.

@Penfold
“10 year old security holes?”
Try this list of organisations and departments which have data breaches in 2025 and it’s just in Australia – https://www.webberinsurance.com.au/data-breaches-list#twentyfive

You can throw in as many acronyms and as much system design/testing jargon, as you like, Penfold … the fact is malicious third party actors are out there and active, and if the prize is big enough ….

CR that’s gold. It’s a bit rude too of Seano – he asked for an explanation so i provided one. And he refused to read past the first paragraph. Tell you what, next time he asks for help it might not be forthcoming. Might have to say please. Can you imagine that ?

As for asking how my.gov.au is a voting platform, well clearly the concept of a host is lost on him. Can’t say i’m surprised though, hosts are generally polite and friendly.

Capital, claiming that mygov can easily be amended to include online voting is the comment of an attention seeking fool who doesn’t care that he doesn’t know what he’s talking about.

JustSaying above, who must have more patience than I, has posted some sensible questions about Penfold’s big brain idea that I’m sure he won’t answer, at least not sensibly.

And I’ll point out to you again, Penfold himself has claimed his idea would be “optional” therefore not only does it not fix the issues he claims it will fix,, it also adds layer of cost, risk and complexity to the election process for no benefit.

If you want to support this idiocy that’s on you Capital.

So when is Dutton coming to save me Capital? I haven’t seen him on the news for awhile now.

“CR that’s gold. It’s a bit rude too of Seano – he asked for an explanation so i provided one.”

Spouting gibberish in support of a dumb idea that fixes a non problem isn’t doing anything other than beclowning yourself once again Penfold.

JS – there’s a few good questions there. There’s far sharper minds around that could provide better explanations but i’ll try.

Firstly trust is integral to IT systems and to society. 6-1-21 wasn’t a trust problem, it was an anarchy problem.

How can anonymity be guaranteed ? Well as they say the only guarantees in life are death and taxes. But there’s little technical complexity in passing your digital ID through to the voting portal and ensuring one vote and only one vote, and then effectively redacting your digital ID in the voting system. Yes there will have to be an audit trail for validation purposes, but i’d imagine the smart tech wizzes can solve that too.

How do you guarantee the integrity of the vote ? Well as you say right now you walk up to the desk at the polling booth and simply claim to be someone. I could have walked up to 12 polling stations in my electorate two Saturdays ago, voted 12 times and they would only know my name had been used 12 times. Which i could then deny if i was cunning and sneaky like our IT challenged buddy. An e-voting system coupled with a digital ID could ensure only one vote.

The smart cyber guys at ACSC mightn’t be able to block every sophisticated attack but they’d certainly know it had happened. So they could put DR and business continuity plans in place.

Btw if you run into Seano can you ask him if he’s worked out those big terms like cloud and interweb please. He asks a lot of questions but never provides and answers in return.

Wow for someone who professes to be progressive Seano you seem to be living in the dark ages. Perhaps you don’t need to lodge a tax return if you haven’t heard of the MyGov platform.

As for digital identities, well don’t look now, but you created one when you signed up to The RiotAct website. It wouldn’t be strong enough to let you vote online but it does let you comment online anonymously.

JS – you’re quite right about those malicious actors. All those krazy climate zealots telling us the world is going to end tomorrow are probably a far greater threat than those sitting in an office building in Shanghai or Moscow.

CR when we started discussing the cloud earlier, do you think Seano opened the BOM website ?

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